Refund and Returns Policy

Last Updated: September 2026

At Ella Laura Beauty, customer satisfaction is important to us.

1. Returns Eligibility

You may request a return within 14 days of receiving your order.

To qualify:

• Products must be unused

• Products must remain unopened

• Products must be returned in their original packaging

2. Hygiene Restrictions

For health and safety reasons, we cannot accept returns of:

• Opened skincare products

• Used cosmetics

• Used beauty tools

• Hair products that have been opened

• Personal care products that cannot be resold

3. Faulty or Damaged Products

If your order arrives damaged or defective, contact us within 48 hours with:

• Order number

• Photos of the issue

• Description of the problem

We will assess the issue and provide a suitable solution.

4. Refund Process

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

5. Return Costs

Customers are responsible for return postage unless the item is faulty or incorrect.

6. Contact Us

For returns enquiries:

info@ellalaurabeauty.co.uk