Shipping & Delivery Policy

Last Updated: September 2026

At Ella Laura Beauty, we aim to provide a smooth and reliable delivery experience for all customers. This Shipping & Delivery Policy explains how we process, dispatch and deliver your orders.

1. Order Processing Time

Orders are processed after payment has been successfully received.

Please allow:

• 1–3 working days for order processing and preparation.

• Additional time may be required during busy periods, promotional events, holidays or product launches.

Orders are not processed or dispatched on weekends or public holidays.

2. Delivery Services

We currently offer delivery within the United Kingdom.

Available delivery options and charges will be displayed during checkout.

Delivery options may include:

• Standard Delivery

• Express Delivery (where available)

Delivery times are estimates and may vary depending on the courier and your location.

3. Dispatch Confirmation

Once your order has been dispatched, you will receive a confirmation email containing relevant delivery information.

Where tracking is available, tracking details will be provided.

Please ensure that your email address and contact details are correct when placing your order.

4. Delivery Times

Estimated delivery times begin from the date your order is dispatched, not from the date it is placed.

While we aim to meet delivery estimates, delays may occur due to:

• Courier delays

• Severe weather conditions

• Public holidays

• Incorrect delivery information provided by customers

• Circumstances outside our control

Ella Laura Beauty cannot be held responsible for delays caused by third-party delivery providers.

5. Delivery Address

Customers are responsible for providing accurate delivery information.

Please carefully check:

• Name

• House number

• Street address

• Postcode

• Contact details

If incorrect information is provided and the parcel cannot be delivered, additional delivery charges may apply.

6. Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We will work with the delivery provider to investigate the issue.

Customers should contact us as soon as possible regarding missing deliveries.

7. Damaged Orders

If your order arrives damaged:

Please contact us within 48 hours of delivery and provide:

• Order number

• Description of the issue

• Clear photographs of the damaged item and packaging

We will review the issue and provide an appropriate resolution.

8. International Delivery

At this time, Ella Laura Beauty primarily delivers within the United Kingdom.

If international delivery becomes available, updated information will be provided on our website.

9. Contact Us

For shipping and delivery enquiries:

Email:
info@ellalaurabeauty.co.uk